Privacy Policy for Cab Services Direct Ltd

​

Last updated: 19th November 2025
 

Website: http://cabservicesdirect.co.uk/
 

Company: Cab Services Direct Ltd
Based in Birmingham, United Kingdom

 

This Privacy Policy explains how Cab Services Direct Ltd collects, uses, stores and protects your personal information when you use our website, contact our team, or book any of our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled lawfully, securely and transparently.

 

Our website is hosted by Wix.com Ltd, which provides the technical infrastructure, hosting environment, security layers and data-storage systems that allow us to operate this site. Wix stores data on secure servers located in the EU, USA and other global regions under robust compliance frameworks. Your information may therefore be processed internationally, always under lawful protection mechanisms.

 

Cab Services Direct Ltd is Birmingham’s leading destination for servicing electric black cabs, specialising in maintenance, inspections, diagnostics, software updates and mechanical repairs. As an officially approved LEVC (London Electric Vehicle Company) dealership, our operations require us to process certain customer information to manage bookings, maintain service records and communicate effectively with taxi owners and operators.

 

1. Information We Collect

When you contact us or use our website, we may collect information that you provide voluntarily, such as your name, email address, phone number, vehicle registration number, service requirements and any messages or enquiries you submit. This information allows us to respond, book appointments, prepare quotations and deliver our services.

​

We also collect technical data automatically through Wix, including IP addresses, device/browser information, pages viewed, session duration and general analytics. Cookies and tracking tools collect this information to ensure the website functions correctly and to help us understand how users interact with the site.

 

If your vehicle is serviced or inspected by us, we may record additional information about your cab, including diagnostic results, repair history and maintenance observations.

 

2. How We Use Your Information

Your information is used to respond to enquiries, manage bookings, prepare invoices, maintain customer records, perform servicing tasks, communicate important updates and provide legally required documentation. It may also be used to send service reminders, safety information or essential notifications relating to your taxi.

​

Website data helps us monitor performance, detect issues, enhance security and improve the user experience.

We do not use your data for automated decision-making or unsolicited marketing.

​

3. Sharing Your Information

Cab Services Direct Ltd does not sell your personal information. We only share data when necessary to deliver services or comply with legal obligations. This may include sharing limited data with trusted third parties such as payment processors, parts suppliers or LEVC-authorised systems required for warranty or diagnostic reporting.

​

Our website host, Wix, processes data for hosting, analytics and security purposes in accordance with UK GDPR, EU regulations and international data-protection standards.

​

4. How We Store and Protect Your Data

Your personal information is stored securely through Wix’s hosting platform and within any internal systems used for scheduling, invoicing and service management. We follow strict security procedures to prevent loss, misuse or unauthorised access to your data. Only authorised personnel have access where required.

Where data is transferred outside the UK, Wix ensures it is protected under legally recognised safeguards such as Standard Contractual Clauses.

 

5. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected. Service history, diagnostic reports and account records may be retained for legal, tax or warranty obligations. When no longer required, data is securely deleted or anonymised.

​

6. Your Rights Under UK GDPR

You have the right to access your personal information, request corrections, request deletion, object to processing, restrict processing and request a copy of your data in a portable format. You also have the right to withdraw consent for any processing based on consent.

To exercise any of your rights, please contact us using the details below.

​

7. Cookies and Tracking

Our website uses cookies essential to site functionality, analytics and secure communication. By using our site you consent to the use of these cookies. You may adjust your cookie settings through your browser, though some website features may not function correctly if cookies are disabled.

​

8. External Links

Our website may contain links to third-party websites. Once you leave our site, we are no longer responsible for how your data is handled by those external services. We recommend reviewing their individual privacy policies.

​

9. Contact Details

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

​

Cab Services Direct Ltd
Email: info@cabservicesdirect.co.uk
Tel: 0333 358 3290
Website: http://cabservicesdirect.co.uk/
Birmingham, United Kingdom

​

If you are dissatisfied with how we handle your personal information, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.